Technical Support Analyst

This is a full-time and permanent position reporting to the VP of E-Plum. 

To apply, please submit your resume to 

Opportunity Overview

In the Technical Support Analyst position at Invatron, the successful candidate will be responsible for level II support of Invatron’s entire suite of software applications, which may also include activities such as software installation and upgrades, application configuration, and user training.

Invatron’s suite of applications has traditionally been deployed on-premise in our customer’s data centers, but we are transitioning towards a cloud-based SaaS model, so you will be supporting a mix of cloud and on-premise deployments for a period of time. This is an exciting time to join our tight-knit support team as we transition our business model towards the cloud.

What You'll Be Doing

Ensure the timely resolution of technical issues

Understand our customers’ business processes to deliver effective support and answer questions from customers

Create and update documentation as required to provide a better support experience for our customers and expand Invatron’s internal knowledge management system

Share customer insights with our product team for inclusion in our 

product roadmap

Expand your skills and experience, both technical and interpersonal, 

to accelerate your career progression

Continuously contributing to the improvement of our overall service delivery model

About You

Bachelor's degree or diploma in Computer Science, Engineering 

or equivalent.

Technical experience and proficiency in deploying and supporting enterprise software solutions.

Customer service experience.

Experience with SaaS, and in particular, experience with and/or knowledge 

of Microsoft Azure.

Working knowledge of SQL queries/commands, basic UNIX commands, 

and batch scripting.

Experience with Microsoft Operating Systems and major databases 

(SQL Server, Oracle).

Exposure working within the retail grocery industry and/or large enterprises would be an asset.

Excellent communications and listening skills.

Excellent organizational, troubleshooting, problem determination & resolution, and analytical skills.

Excellent oral and written presentation skills.

Strong team player and individual contributor with the ability to 

build relationships across the organization.

Process-oriented in change and problem management disciplines.

Customer, Service and Results-oriented

Conversational in French, Spanish, or another second language would 

be an asset

Why Invatron

 Competitive compensation, flex hours, and a comprehensive benefits package.
 We take great pride in our first-class team and culture. Open-door approach at all levels.
 Entrepreneurial and rapid growth company with essentially zero employee turnover.
 The premium and most progressive product on the market. Focus on continuous innovation.
 Work hard/play hard mentality; we thrive on change and continuously strive for excellence.
 Real-time coaching and feedback, growth opportunities, and a supportive and collaborative.