Services

SUPPORT.

Outstanding business solutions are not just about great technology, they are about the people standing behind the solutions.  Information Technology in Retail has gotten increasingly complex.  Ensuring a stable, reliable implementation of our solutions, properly integrated with your existing systems and data streams is as important as the solution itself. 

As such, you can count on us to provide excellent support in the early stages of transition and implementation as well as in the years ahead with a team of professionals that will handle all of your support needs.

Our website brings it all together with a personalized support section (My Support), for quick and easy access to all of our latest downloads, information, manuals, notes, technical tips and updates for Invatron software. Some of our key services include:

1. training

Invatron Support has developed a combination of processes and delivery tools to address the specific challenges of the retail grocery industry. We offer a variety of training options to match the exact level of training your organization requires.

We have the expertise to help you develop quick-fix solutions all the way up to a complete change implementation program that introduces new processes.

2. Consulting

Matching the right resources to the right project is always a challenge, especially when you have to live with the result long after the project is over. And with short-lived, highly complex projects in Retail IT, it is almost impossible to develop specialized resources in-house.

3. MAINTENANCE

Invatron offers different types of support to different types of customers, large and small. Our support plans are based on a custom maintenance agreement created for every retailer. Behind every plan is a team of dedicated experts willing to go the distance. Our support desk is open between 8:30AM and 5:00PM Eastern Standard Time, with extended hours available on demand.

  • For mission critical issues use telephone support to receive immediate priority.
  • For non-critical issues, send an e-mail. We’ll send a reply within 24 hours.
  • For diagnostic services, remote support is available.

Technical Support

Looking for a solution that you don't see identified?
Call our support line for suggestions on what Invatron has to offer.

Toll Free Direct Support:

1-866-332-3055

Head Office:

905-363-3299 and choose option 1
support@invatron.com